Privacy Policy – Dinmajur Customer

1. Browsing Without an Account

You may browse selected Dinmajur services and offers without signing in.

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  Before login, the location or service-area preference you select as a guest is stored on your device so that browsing works.
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  Some technical information, such as app or device identifiers used for push notifications, advertising, analytics or referral attribution, may be processed by our integrated service providers.
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  When guest analytics is enabled in a version of the Dinmajur app, Dinmajur may receive limited guest activity information before you sign in. This may include an anonymous session identifier, selected app activity events such as app open, service viewed, add to cart, checkout started, authentication started and order completed, referral or traffic source, and your selected city or service area when available. It is used to understand how people discover and use Dinmajur services and to improve the app, and is not designed to include your name, phone number, precise delivery address or the text of searches you type.
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  If you later sign in, Dinmajur may link the anonymous guest session to your account so we can understand whether guest browsing resulted in account use or an order.

2. Information We Collect

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  Personal Information: name, phone number verified through OTP, and your service or delivery address.
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  Location Information: approximate location, precise location, and the pinned or selected service location.
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  Order and Purchase Information: order and booking details, the products or services selected, purchase and order history, service address, delivery or appointment details, notes you enter, and the assigned service provider or retailer.
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  Photos: you may optionally upload a profile photo where that feature is available.
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  Device, App Activity and Identifiers: advertising or device identifiers, push notification identifiers, app interactions such as screens opened and items added to a cart, and referral or install-attribution information.
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  Guest Activity and Anonymous Session Data: when guest analytics is enabled in a version of the app and you use it without signing in, an anonymous session identifier, selected app interaction events, referral, campaign or install-attribution source where available, city-level or service-area information where available, and whether the guest session was later linked to a signed-in account.

Dinmajur does not send the text of the service searches you type to Meta for advertising analytics.

3. Payments

Dinmajur offers online payment through a hosted payment gateway such as SSLCommerz. We do not store full card numbers, bank account credentials, PIN, CVV or similar sensitive payment credentials. Information you enter on a third-party hosted payment page is processed by that payment provider under its own privacy and security practices.

4. How We Use Information

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  OTP authentication and account management.
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  Processing service bookings and orders, and determining service availability.
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  Finding nearby or serviceable stores and service providers, and delivering or performing the service you requested.
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  Maintaining your booking and order history.
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  Sending notifications and providing customer support.
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  Improving app functionality, analytics, and advertising or marketing measurement.
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  Preventing fraud and misuse, and meeting legal compliance obligations.
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  Referral and install attribution.

5. Third-Party Services

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  Meta: analytics, advertising and marketing measurement.
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  OneSignal: push notifications and device or subscription identifiers.
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  SSLCommerz: hosted online payment processing.
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  Mapping and location providers, and infrastructure or communications providers, where applicable.

6. Information Sharing

Dinmajur does not sell your personal information. We share information only where it is necessary, with:

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  Service providers, retailers, and the vendors or workers fulfilling the service you requested.
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  Technology providers, analytics and advertising providers, and push notification providers.
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  Our payment processor.
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  Authorities, where required by legal or regulatory obligations, or to protect against fraud and security threats.

7. Data Retention

Raw guest activity records and anonymous guest-session link records are automatically deleted after 60 days.

Aggregated statistics that no longer contain the anonymous guest session identifier may be retained for historical analytics and business reporting.

Account, booking, transaction and other personal information is retained only for as long as it is reasonably necessary for service delivery, transaction records, dispute resolution, and legal, regulatory, accounting or security obligations.

8. Account and Data Deletion

You can request deletion of your account and data at https://dinmajur.com.bd/delete-account, and through the app where that option is available.

Certain records may still be retained where required by law, fraud prevention, dispute resolution, transaction record requirements, or other legal obligations.

9. Security

We use reasonable technical and organizational safeguards to protect your information, including secure connections and encryption in transit. No system can be guaranteed to be completely secure, so we encourage you to take your own precautions as well.

10. Children's Privacy

The Dinmajur Customer app is intended for users 18 years of age or older and is not directed at children. We do not knowingly collect personal information from children. If you believe that a child has provided information to Dinmajur, please contact us so that we can review and take appropriate action.

11. User Rights

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  Request access to your personal information.
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  Request correction or update of your information.
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  Request deletion of your account and data.
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  Contact us for privacy support.

Guest analytics does not require an account. Raw guest activity and guest-session link records automatically expire within 60 days even if you never create an account.

12. Changes to Privacy Policy

We may update this Privacy Policy when our services, technology, legal requirements or data practices change. The effective date above shows when the current version took effect.

13. Contact Us

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  Email: [email protected]
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  Customer Care: +8801929600600
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  Website: https://dinmajur.com.bd/
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  Dhaka Office: 5th Floor, Aman's House, Ka-187, Kuril Mia Bari Masjid Road, Dhaka-1229, Bangladesh
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  Chattogram Office: M K Plaza, Arakan Road, Moulvi Pukur, Chattogram, Bangladesh